In-Office Call Center Manager — Growth & Service

ProSkill Services; Phoenix (AZ); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Supportive Team Environment

Pay range $70,000–$80,000 USD

Job summary

ProSkill Services in Anthem, AZ is seeking a Call Center Manager to lead customer service, dispatch, inside sales, and scheduling within a high-volume call center. This in-person role requires daily travel to Anthem and a future relocation to Phoenix.

You will drive revenue growth, operational excellence, and customer satisfaction while developing leaders and aligning with executive goals. Strong leadership and CRM tech skills are essential.

Qualifications

• Experience with ai CSR and set-up preferred.
• Experience managing a $15M+ call center operation.
• Background in dispatch, customer service, and install coordination in the trades.
• Experience with a medium to large call center for one of the following: HVAC, electrical, plumbing, sewer.
• Proven leadership of 7-15 person teams.
• Strong reporting and performance management skills.
• Experience with ServiceTitan and Microsoft Office.

Responsibilities

• Lead daily operations across customer service, dispatch, and install coordination teams.
• Drive booking rates, conversion performance, and customer experience metrics.
• Develop and execute operational strategies aligned with growth and revenue targets.
• Coach and develop supervisors and team leads; manage teams of 1015+ employees.
• Oversee workforce planning, reporting, and performance management.
• Optimize CRM and call center technology, including ServiceTitan.
• Partner with Field Operations, Sales, Marketing, and HR to ensure seamless service delivery.
• Serve as escalation point for high-impact customer issues.

Skills

Leadership

Call center mgmt

CRM reporting

MS Office

ServiceTitan

Dispatch coordination

Tools

ServiceTitan

Microsoft Office

Job description

ProSkill Services in Anthem, AZ is seeking a Call Center Manager to lead customer service, dispatch, inside sales, and scheduling within a high-volume call center. This in-person role requires daily travel to Anthem and a future relocation to Phoenix.

You will drive revenue growth, operational excellence, and customer satisfaction while developing leaders and aligning with executive goals. Strong leadership and CRM tech skills are essential.