Client Services Specialist - Scheduling & Support

ProSkill Services; Phoenix (AZ); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Career growth

Bonus and commissions

Medical, Dental, Vision

401K with match

Company devices

Life Insurance

Paid vacation

Company events

Job summary

ProSkill Services in Anthem, Arizona, just north of Phoenix, is seeking a Client Services Representative to handle scheduling, inquiries, and support. This full-time, non-exempt role reports to the Client Services Manager and requires strong communication, multitasking, and problem-solving skills.

Key duties include managing inbound calls, coordinating appointments for maintenance and repairs, responding to emails and portal requests, and supporting the sales team.

Qualifications

• Bilingual in Spanish (preferred but not required).
• Strong commitment to superior customer service.
• Excellent phone etiquette and interpersonal skills.
• Outstanding written and verbal communication abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Sound judgment and problem-solving skills with a calm, professional approach.
• Proficiency in Microsoft Word, Outlook, and Excel.
• Ability to talk and type simultaneously; typing speed of at least 40 words per minute.
• Previous experience handling high call volumes in a dynamic environment.
• Successful completion of pre-employment drug screening and background check.

Responsibilities

• Manage inbound calls for service scheduling.
• Coordinate appointments for maintenance, repairs, and equipment replacement.
• Respond to email and web portal inquiries for scheduling requests.
• Conduct outbound calls to existing clients for follow-ups and scheduling.
• Assist the sales team with reporting, client education, sales appointment scheduling, and performance tracking.
• Serve as a liaison between customers and company departments, ensuring seamless communication and resolution of inquiries.

Skills

Spanish language

Customer service

Phone etiquette

Written and verbal communication

Multitasking

Problem solving

Typing 40 wpm

Call center experience

Background check & drug screen

Tools

Microsoft Word

Outlook

Excel

Job description

ProSkill Services in Anthem, Arizona, just north of Phoenix, is seeking a Client Services Representative to handle scheduling, inquiries, and support. This full-time, non-exempt role reports to the Client Services Manager and requires strong communication, multitasking, and problem-solving skills.

Key duties include managing inbound calls, coordinating appointments for maintenance and repairs, responding to emails and portal requests, and supporting the sales team.