Hybrid Call Center Appointment Setter (Outbound)

RAPID BATH REMODEL; Phoenix (AZ); Hybrid; USD 21,000 - 30,000; Full time

Job summary

Rapid Remodel is hiring a Call Center Representative/Appointment Setter in Phoenix, AZ. The role blends in-office days with remote work, requiring you to make outbound calls, follow up on leads, and schedule sales appointments for the remodeling team.

You will use our CRM to enter customer data, document interactions, and coordinate with the sales team. The position demands strong phone etiquette, reliability, and the ability to work Saturdays.

Qualifications

• Experience in call center, customer service, telemarketing, or appointment-setting preferred.
• Strong verbal communication and professional phone etiquette.
• Comfortable making calls most of the workday.
• Basic computer skills and CRM familiarity.
• Organized with attention to detail and reliability.

Responsibilities

• Make a high volume of outbound calls to prospective customers and existing leads.
• Follow up with leads and schedule sales appointments.
• Answer incoming calls and respond to customer inquiries.
• Enter, update, and maintain accurate customer information in our CRM system.
• Document calls, follow-ups, and appointment details.
• Coordinate with the sales team to ensure appointments are scheduled and confirmed.
• Meet daily and weekly call volume and appointment-setting goals.
• Maintain a professional, friendly, and customer-focused attitude.

Skills

Outbound calls

Customer service

Phone etiquette

CRM software

Time management

Independent work

Team collaboration

Tools

CRM Software

Job description

Rapid Remodel is hiring a Call Center Representative/Appointment Setter in Phoenix, AZ. The role blends in-office days with remote work, requiring you to make outbound calls, follow up on leads, and schedule sales appointments for the remodeling team.

You will use our CRM to enter customer data, document interactions, and coordinate with the sales team. The position demands strong phone etiquette, reliability, and the ability to work Saturdays.