Bilingual Customer Experience Coordinator (Spanish)

LE002 MasterCorp Commercial Services, LLC; Phoenix (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive Pay at All Levels.

Piece Rate Pay

401(k) Retirement Plan with Company  {

Job summary

MasterCorp, Inc. is seeking a Customer Service Coordinator in Phoenix to handle customer inquiries and resolve issues across multiple channels. This role emphasizes high-quality support and efficient communication to ensure satisfaction and loyalty.

The position requires bilingual Spanish/English capability, 18 months of customer service experience, and proficiency with CRM systems. Join a team dedicated to excellence and growth in the hospitality services sector.

Qualifications

• High School Diploma or equivalent required.
• Bilingual in Spanish and English required.
• Minimum 18 months in a customer service role.
• Strong communication and problem-solving skills.

Responsibilities

• Interact with customers by phone, email, chat or in person to resolve inquiries.
• Maintain and update CRM with inquiries, complaints and resolutions.
• Assist with onboarding of new hires and coordination of staff information.

Skills

Bilingual (Spanish)

Communication skills

Active listening

Education

High School Diploma/GED

Tools

CRM software

Job description

MasterCorp, Inc. is seeking a Customer Service Coordinator in Phoenix to handle customer inquiries and resolve issues across multiple channels. This role emphasizes high-quality support and efficient communication to ensure satisfaction and loyalty.

The position requires bilingual Spanish/English capability, 18 months of customer service experience, and proficiency with CRM systems. Join a team dedicated to excellence and growth in the hospitality services sector.