Bilingual Spanish CSR — Nights & Weekends (Phone Support)

Peckham, Inc.; Phoenix (AZ); On-site; USD 41,000 - 43,000; Full time

Benefits offered by this job

Health & Welfare Benefit

Job summary

Peckham Inc. is seeking a Bilingual Spanish Customer Service Representative for nights and weekends in Phoenix. The role supports a government customer by handling incoming calls, using a knowledge base, and delivering accurate information.

Ideal candidates are fluent in English and Spanish, customer-service oriented, and capable of working with sensitive data. This position requires in-office work at the East Phoenix location and adherence to security procedures.

Qualifications

• Must be proficient in English and Spanish (written and spoken).
• Able to pass a thorough background check screening for federal security clearance.

Responsibilities

• Answer incoming calls promptly and professionally.
• Follow policies to route calls and respond to inquiries.
• Gather information to determine customers' needs and resolve issues.
• Schedule appointments for urgent travel.
• Access knowledge base to provide accurate information.
• Verify and record demographic data and escalate issues as needed.
• Maintain quality by following standards and guidelines.
• Handle sensitive information with discretion.
• Promote Peckham’s services to customers and stakeholders.
• Adhere to all job-related instructions and duties.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Team collaboration

Background checks

Education

High School Diploma

Tools

MS Office

Keyboarding

Internet research

Job description

Peckham Inc. is seeking a Bilingual Spanish Customer Service Representative for nights and weekends in Phoenix. The role supports a government customer by handling incoming calls, using a knowledge base, and delivering accurate information.

Ideal candidates are fluent in English and Spanish, customer-service oriented, and capable of working with sensitive data. This position requires in-office work at the East Phoenix location and adherence to security procedures.