In-Office Agent Experience Lead | Training & Support

Compass; Denver (CO); On-site; USD 36,000 - 40,000; Full time

Benefits offered by this job

Bonuses and commissions

Equity grants

Paid vacation

Health benefits

401(k)

Commuter program

Life and disability insurance

Pet insurance

Job summary

Compass is seeking an Agent Experience Manager in Denver (DTC), CO to be the first point of contact for agents joining Compass. You will train users on tools, assist with marketing requests, and ensure a world-class agent experience.

You will work 100% in-office at Ulster St, supporting onboarding and ongoing initiatives while mentoring junior teammates and coordinating with cross-functional teams. If you excel at client relations and problem solving, this role is for you.

Qualifications

• 2-3 years in customer service, training, office management, hospitality, or operations.
• Real estate experience is a plus.
• Experience with live or virtual training is a plus.
• Experience with enterprise tech platforms such as Zendesk, Salesforce, Confluence is a plus.

Responsibilities

• Manage a portfolio of high-touch customers as day-to-day contact via phone, email, and in-person meetings.
• Promote adoption of Compass technology with 1:1 support, strategic recommendations, and group training sessions.
• Provide marketing support by creating collateral from templates and coordinating with marketing specialists.
• Partner with Onboarding team on strategy and logistics for welcoming new customers.
• Support ongoing projects like new office openings, national initiatives, and Expansion/M&A activity.
• Collaborate with teams to champion questions and feedback for agents.
• Mentor Agent Experience Coordinators and manage escalations.

Skills

Customer service

Training delivery

Office management

Hospitality

Operations

Strong communication

Empathy

Community building

Attention to detail

Creative writing

In-office collaboration

Problem solving

Tools

Zendesk

Salesforce

Confluence

Job description

Compass is seeking an Agent Experience Manager in Denver (DTC), CO to be the first point of contact for agents joining Compass. You will train users on tools, assist with marketing requests, and ensure a world-class agent experience.

You will work 100% in-office at Ulster St, supporting onboarding and ongoing initiatives while mentoring junior teammates and coordinating with cross-functional teams. If you excel at client relations and problem solving, this role is for you.