In-Office Agent Experience & Training Manager

Compass; Ridgewood (NJ); On-site; USD 37,195 - 42,705; Full time

Benefits offered by this job

Participation in incentive programs

Paid vacation

Holidays

Sick time

Parental leave

Recharge leave

Medical, dental, vision benefits

401(k) plan

FSAs

Commuter program

Life and disability insurance

Maven

Carrot benefits

UrbanSitter

Employee Assistance Program

Pet insurance

Job summary

Compass is seeking an Agent Experience Manager to be the first point of contact for our customers joining Compass. You will manage accounts, train on tools and programs, assist with marketing requests, and ensure a world-class experience for agents.

The role is 100% in-office at Ridgewood (1 Franklin Avenue), requiring office presence and organizational excellence. Ideal candidates have 2–3 years in related roles and a passion for helping agents grow their businesses.

Qualifications

• 2-3 years of experience in customer service, training, office management, hospitality, or operations.
• Previous real estate experience a plus.
• Experience with live or remote training a plus.
• Experience with enterprise technology (Zendesk, Salesforce, Confluence) a plus.
• Passion for supporting and serving agents trying to grow their businesses.
• Ability to establish credibility with agent decision-makers and influencers.
• Strong listening and interpersonal skills, empathetic to customer pain points.
• Ability to work in an office environment during standard hours.

Responsibilities

• Manage a portfolio of high-touch customers as their day-to-day contact via phone, email, and in-person meetings.
• Promote adoption of Compass technology with 1:1 support, strategic recommendations, and group training sessions.
• Provide marketing support by creating collateral from templates and coordinating with marketing specialists.
• Partner with Onboarding on strategy and logistics for welcoming new customers.
• Support ongoing projects such as new office openings, national initiatives, and expansion/M&A activity.
• Collaborate with team members across departments to champion questions and feedback for agents.
• Serve as the face of the office by welcoming guests, answering the office line, managing mail, and maintaining office appearance and inventory.

Skills

Customer service

Training

Office management

Hospitality

Operations

Real estate knowledge

Enterprise tech experience

Tools

Zendesk

Salesforce

Confluence

Job description

Compass is seeking an Agent Experience Manager to be the first point of contact for our customers joining Compass. You will manage accounts, train on tools and programs, assist with marketing requests, and ensure a world-class experience for agents.

The role is 100% in-office at Ridgewood (1 Franklin Avenue), requiring office presence and organizational excellence. Ideal candidates have 2–3 years in related roles and a passion for helping agents grow their businesses.