Agent Experience Lead – Real Estate Tech & Training

Socket.dev; Denver (CO); On-site; USD 36,000 - 40,000; Full time

Benefits offered by this job

Incentive programs

Paid vacation and holidays

Healthcare benefits

401(k)

FSAs

Commuter program

Life and disability insurance

Maven support

Fertility benefits

Caregiver network

Employee Assistance Program

Pet insurance

Job summary

Compass is hiring an Agent Experience Manager to greet and onboard new clients, train on Compass tools, and coordinate marketing collateral to support seller and buyer clients. You will promote technology adoption and partner with onboarding for a smooth start.

Based in our Denver office, you will collaborate across teams to ensure exceptional service, handle escalations, and mentor junior staff while growing relationships with agents and leadership.

Qualifications

• 2-3 years of experience in customer service, training, office management, hospitality, or operations.
• Previous experience in real estate is a plus.
• Previous experience with live or virtual training is a plus.
• Experience with enterprise technology such as Zendesk, Salesforce, Confluence is a plus.
• Passion for supporting and serving agents trying to grow their businesses.
• Ability to establish credibility with key agent decision-makers and influencers.
• Great listening skills and empathy for customer pain points.
• Desire to foster community and in-office engagement.
• Strong problem-solving and analytical skills.
• Excellent written and verbal communication.

Responsibilities

• Manage a portfolio of high-touch customers as day-to-day contact across channels.
• Promote adoption of Compass technology with 1:1 support and group training.
• Provide marketing collateral and coordinate with marketing for complex requests.
• Partner with Onboarding on welcoming new customers.
• Support with office openings, national initiatives, and expansion/M&A activities.
• Collaborate with team members across departments and escalate as needed.
• Mentor Agent Experience Coordinators and handle escalations.

Skills

Customer service

Training

Office management

Hospitality

Operations

Live/virtual training

Agent support

Communication

Empathy

Creative writing

Detail-oriented

In-office presence

Physical lift 25 lbs

Tools

Zendesk

Salesforce

Confluence

Job description

Compass is hiring an Agent Experience Manager to greet and onboard new clients, train on Compass tools, and coordinate marketing collateral to support seller and buyer clients. You will promote technology adoption and partner with onboarding for a smooth start.

Based in our Denver office, you will collaborate across teams to ensure exceptional service, handle escalations, and mentor junior staff while growing relationships with agents and leadership.