In-Home Smart Home Consultant | Uncapped Commissions

ADT; Richmond (VA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

401(k) with company match

Tuition reimbursement

Company vehicle

Disability, life insurance

Paid time off

Career growth opportunities

Flexible work schedule

Job summary

ADT is seeking a Smart Home Consultant to guide residential customers in designing a home setup that protects what they value most. You will combine hands-on installation with consultative sales and educate customers on our app and features to ensure solutions fit their needs.

You'll deliver in-home consultations, install security hardware and IoT devices, and troubleshoot questions while helping customers understand how products work together.

Qualifications

• High school diploma or equivalent.
• Strong customer-focused communication skills.
• Technical aptitude with smart device ecosystems and connected technologies.
• Ability to understand how multiple products interact within a home network.
• Advise customers on the best system design and setup to support their safety goals.

Responsibilities

• Deliver in-home consultations and assessments.
• Recommend smart home and security solutions based on customer goals.
• Install and activate security hardware, cameras, IoT devices, and smart home products.
• Integrate new products with the customer’s existing setup.
• Troubleshoot and resolve technical questions.
• Complete customer onboarding and product education.
• Build long-term customer confidence through proactive support.
• Identify upsell opportunities that strengthen home protection.

Skills

Customer-focused communication

Technical aptitude

Home networking understanding

Consultative sales

Adaptability to tools/tech

Education

High school diploma or equivalent

Job description

ADT is seeking a Smart Home Consultant to guide residential customers in designing a home setup that protects what they value most. You will combine hands-on installation with consultative sales and educate customers on our app and features to ensure solutions fit their needs.

You'll deliver in-home consultations, install security hardware and IoT devices, and troubleshoot questions while helping customers understand how products work together.