In-Home Smart Home & Security Consultant

ADT; Winston-Salem (NC); On-site; USD 60,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Tuition reimbursement

Company vehicle

Paid time off

Job summary

ADT is seeking a Smart Home Consultant to guide residential customers in designing and installing integrated security and smart home systems. You will conduct in-home assessments, explain how devices connect, and help customers choose configurations that fit their goals.

You will install and activate hardware, troubleshoot, and educate customers on the app and features. The role combines hands-on work with consultative sales across homes and businesses.

Qualifications

• High school diploma or equivalent is required.
• Valid driver's license and clean driving record; location-based licensing may be needed.
• Strong customer-focused communication skills.
• Technical aptitude with smart device ecosystems and connected technologies.
• Ability to understand how multiple products interact within a home network.
• Advise customers on the best system design and setup to support their safety goals.
• Continuous learner who adapts to new tools and technologies.
• Ability to climb, lift 10+ pounds, and work indoors/outdoors in varied conditions.

Responsibilities

• Deliver in-home consultations and assessments
• Recommend smart home and security solutions based on customer goals
• Install and activate security hardware, cameras, IoT devices, and smart home products
• Integrate new products with the customer's existing setup
• Troubleshoot and resolve technical questions
• Complete customer onboarding and product education
• Build long-term customer confidence through proactive support
• Identify upsell opportunities that strengthen home protection

Education

High school diploma or equivalent

Job description

ADT is seeking a Smart Home Consultant to guide residential customers in designing and installing integrated security and smart home systems. You will conduct in-home assessments, explain how devices connect, and help customers choose configurations that fit their goals.

You will install and activate hardware, troubleshoot, and educate customers on the app and features. The role combines hands-on work with consultative sales across homes and businesses.