In-Home Smart Home & Security Consultant

ADT; Cincinnati (AR); On-site; USD 82,656,000 - 158,424,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Match

Tuition Reimbursement

Company Vehicle

Disability Insurance

Life Insurance

Paid Time Off

Career Growth

Flexible Schedule

Job summary

ADT is seeking a Smart Home Consultant to guide residential customers in designing a home security setup. You will combine hands-on installation with consultative sales, explaining how security, IoT devices, and smart home products work together to fit each home’s needs.

You will activate systems, educate customers on the app and features, and provide ongoing support to ensure customer satisfaction and safety goals are met.

Qualifications

• High school diploma or equivalent is required.
• Valid driver’s license and clean driving record; location-based licensing may apply.
• Strong customer-focused communication skills are essential.
• Technical aptitude with smart device ecosystems and home networks.

Responsibilities

• Deliver in-home consultations and assessments.
• Recommend smart home and security solutions based on customer goals.
• Install and activate security hardware, cameras, IoT devices, and smart home products.
• Integrate new products with the customer’s existing setup.
• Troubleshoot and resolve technical questions.
• Complete customer onboarding and product education.
• Build long-term customer confidence through proactive support.
• Identify upsell opportunities that strengthen home protection.

Skills

Customer-focused communication

Technical aptitude

Installation troubleshooting

Driver's license

Education

High school diploma or equivalent

Tools

Smart home devices

Job description

ADT is seeking a Smart Home Consultant to guide residential customers in designing a home security setup. You will combine hands-on installation with consultative sales, explaining how security, IoT devices, and smart home products work together to fit each home’s needs.

You will activate systems, educate customers on the app and features, and provide ongoing support to ensure customer satisfaction and safety goals are met.