In-Home Smart Home & Security Consultant

ADT; Bridgeville (AL); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Company vehicle

Paid time off

Tuition reimbursement

Short- and long-term disability, life,

Well-being programs

Flexible work schedule

Job summary

ADT is seeking a Smart Home Consultant to guide residential customers in designing home security and smart device setups. You will blend hands-on installation with consultative sales, educate customers on the app, and tailor solutions to protect what they value most.

You will deliver in-home consultations, install devices, and ensure seamless integration with existing setups. A strong focus on customer education and ongoing support helps build trust and drive successful outcomes.

Qualifications

• Strong customer-focused communication skills.
• Technical aptitude with smart device ecosystems and connected technologies.
• Ability to understand how multiple products interact within a home network.
• Advise customers on the best system design and setup to support their safety goals.
• Continuous learner who adapts to new tools and technologies.
• Ability to climb, lift 10 or more pounds, and work indoors/outdoors in varied conditions.

Responsibilities

• Deliver in-home consultations and assessments.
• Recommend smart home and security solutions based on customer goals.
• Install and activate security hardware, cameras, IoT devices, and smart home products.
• Integrate new products with the customer's existing setup.
• Troubleshoot and resolve technical questions.
• Complete customer onboarding and product education.
• Build long-term customer confidence through proactive support.
• Identify upsell opportunities that strengthen home protection.

Skills

Customer-focused communication

Technical aptitude

Consultative sales

Ability to explain complex tech

Adaptability

Physical ability

Education

High school diploma or equivalent

Job description

ADT is seeking a Smart Home Consultant to guide residential customers in designing home security and smart device setups. You will blend hands-on installation with consultative sales, educate customers on the app, and tailor solutions to protect what they value most.

You will deliver in-home consultations, install devices, and ensure seamless integration with existing setups. A strong focus on customer education and ongoing support helps build trust and drive successful outcomes.