In-Home Smart Home & Security Consultant

ADT; St. Rose (LA); On-site; USD 48,216,000 - 144,648,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Tuition reimbursement

Company vehicle

Disability insurance

Life insurance

Paid time off

Flexible work schedule

Job summary

ADT, the #1 smart home security provider in the U.S., is hiring a Smart Home Consultant to guide residential customers in designing a home setup that protects what they value most, combining hands-on installation with consultative sales.

You will educate customers on our app and features, ensure solutions fit their needs, and install/activate hardware and IoT devices while supporting ongoing customer success and upsell opportunities.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license and clean driving record; location-based licensing may be required.
• Strong customer-focused communication skills.
• Technical aptitude with smart device ecosystems and connected technologies.
• Ability to understand how multiple products interact within a home network.
• Advise customers on the best system design and setup to support safety goals.
• Continuous learner who adapts to new tools and technologies.
• Ability to climb, lift 10+ pounds, and work indoors/outdoors in varied conditions.

Responsibilities

• Deliver in-home consultations and assessments.
• Recommend smart home and security solutions based on customer goals.
• Install and activate security hardware, cameras, IoT devices, and smart home products.
• Integrate new products with the customer’s existing setup.
• Troubleshoot and resolve technical questions.
• Complete customer onboarding and product education.
• Build long-term customer confidence through proactive support.
• Identify upsell opportunities that strengthen home protection.

Skills

Customer-focused communication

Technical aptitude

Home network understanding

Continuous learner

Advising customers

Education

High school diploma or equivalent

Job description

ADT, the #1 smart home security provider in the U.S., is hiring a Smart Home Consultant to guide residential customers in designing a home setup that protects what they value most, combining hands-on installation with consultative sales.

You will educate customers on our app and features, ensure solutions fit their needs, and install/activate hardware and IoT devices while supporting ongoing customer success and upsell opportunities.