In-Home Smart Security & IoT Consultant

ADT Security Services; West Palm Beach, Northern (FL, KY); Hybrid; USD 60,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Company vehicle

Tuition reimbursement

Paid time off

Job summary

ADT Security Services is seeking a Smart Home Consultant to guide residential customers in designing a home setup that protects what they value most. You’ll combine hands-on installation with consultative sales, helping customers understand how security, IoT devices, and smart home products work together.

You will activate systems, educate customers on our app and features, and ensure every solution fits their unique needs, while delivering exceptional in-home experiences and upsell

Qualifications

• High school diploma or equivalent.
• Valid driver’s license and clean driving record.
• Strong customer-focused communication skills.
• Technical aptitude with smart device ecosystems and connected technologies.
• Ability to understand how multiple products interact within a home network.

Responsibilities

• Deliver in-home consultations and assessments.
• Recommend smart home and security solutions based on customer goals.
• Install and activate security hardware, cameras, IoT devices, and smart home products.
• Integrate new products with the customer’s existing setup.
• Troubleshoot and resolve technical questions.
• Complete customer onboarding and product education.
• Build long-term customer confidence through proactive support.
• Identify upsell opportunities that strengthen home protection.

Skills

Customer focus

Communication skills

Technical aptitude

Home networking

Problem solving

Willingness to learn

Driving

Education

High school diploma or equivalent

Job description

ADT Security Services is seeking a Smart Home Consultant to guide residential customers in designing a home setup that protects what they value most. You’ll combine hands-on installation with consultative sales, helping customers understand how security, IoT devices, and smart home products work together.

You will activate systems, educate customers on our app and features, and ensure every solution fits their unique needs, while delivering exceptional in-home experiences and upsell