In-Home Smart Home & Security Consultant

ADT Security Services; Norfolk (VA); Hybrid; USD 90,000 - 125,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Tuition reimbursement

Company vehicle

Disability & life insurance

Paid time off

Career growth opportunities

Flexible schedule

Job summary

ADT Security Services is seeking a Smart Home Consultant to guide residential customers in Norfolk, Virginia, in designing a home setup that protects what they value most. You’ll combine hands-on installation with consultative sales, helping customers understand how security, IoT devices, and smart home products work together.

You’ll activate systems, educate customers on our app and features, and ensure every solution fits their unique needs.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license and clean driving record; location-based licensing may be needed.
• Strong customer-focused communication skills.
• Technical aptitude with smart device ecosystems and connected technologies.
• Understanding how multiple products interact within a home network.
• Advise customers on the best system design and setup to support safety goals.
• Continuous learner who adapts to new tools and technologies.
• Ability to climb, lift 10+ pounds, and work indoors/outdoors in varied conditions.

Responsibilities

• Deliver in-home consultations and assessments
• Recommend smart home and security solutions based on customer goals
• Install and activate security hardware, cameras, IoT devices, and smart home products
• Integrate new products with the customer’s existing setup
• Troubleshoot and resolve technical questions
• Complete customer onboarding and product education
• Build long-term customer confidence through proactive support
• Identify upsell opportunities that strengthen home protection

Skills

Customer-focused communication

Technical aptitude with smart devices

Home networking understanding

System design advisory

Continuous learner

Education

High school diploma or equivalent

Job description

ADT Security Services is seeking a Smart Home Consultant to guide residential customers in Norfolk, Virginia, in designing a home setup that protects what they value most. You’ll combine hands-on installation with consultative sales, helping customers understand how security, IoT devices, and smart home products work together.

You’ll activate systems, educate customers on our app and features, and ensure every solution fits their unique needs.