In-Home Smart Security Consultant — Uncapped Commissions

ADT; Moraine (OH); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Tuition reimbursement

Disability and life insurance

Paid time off

Job summary

ADT is seeking a Smart Home Consultant to guide residential customers in designing safe home setups. You will blend hands-on installation with consultative sales, educating customers on our app and features while ensuring solutions meet their goals.

You’ll deliver in-home assessments, install security hardware and IoT devices, and support customers from onboarding to ongoing success. A strong customer focus and technical aptitude are essential.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license and clean driving record may be needed based on location.
• Strong customer-focused communication skills.
• Technical aptitude with smart device ecosystems and connected technologies.
• Ability to understand how multiple products interact within a home network.
• Advise customers on the best system design and setup to support their safety goals.

Responsibilities

• Deliver in-home consultations and assessments.
• Recommend smart home and security solutions based on customer goals.
• Install and activate security hardware, cameras, IoT devices, and smart home products.
• Integrate new products with the customer’s existing setup.
• Troubleshoot and resolve technical questions.
• Complete customer onboarding and product education.
• Build long-term customer confidence through proactive support.
• Identify upsell opportunities that strengthen home protection.

Skills

Customer focus

Communication skills

Technical aptitude

Home network understanding

Consultative selling

Education

High school diploma or equivalent

Job description

ADT is seeking a Smart Home Consultant to guide residential customers in designing safe home setups. You will blend hands-on installation with consultative sales, educating customers on our app and features while ensuring solutions meet their goals.

You’ll deliver in-home assessments, install security hardware and IoT devices, and support customers from onboarding to ongoing success. A strong customer focus and technical aptitude are essential.