In-Home Smart Home Consultant: Install, Design & Sell

ADT Security Services; West Chatsworth (CA); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Tuition reimbursement

Company vehicle

Disability insurance

Life insurance

Paid time off

Well-being programs

Flexible schedule

Job summary

ADT Security Services is seeking a Smart Home Consultant to guide residential customers in designing and deploying a secure, integrated home system. You will perform hands-on installations alongside consultative sales, explain app features, and tailor solutions to each household’s needs.

The role emphasizes in-home engagement, product education, and ongoing support, with a pay structure featuring base hourly pay plus performance-based incentives.

Qualifications

• High school diploma or equivalent is required.
• Valid driver’s license and clean driving record; location-based licensing may apply.
• Strong customer-focused communication skills.
• Technical aptitude with smart home ecosystems and connected technologies.
• Ability to explain how multiple products work together in a home network.
• Willingness to learn new tools and technologies.

Responsibilities

• Deliver in-home consultations and assessments.
• Recommend smart home and security solutions based on customer goals.
• Install and activate security hardware, cameras, IoT devices, and smart home products.
• Integrate new products with the customer’s existing setup.
• Troubleshoot and resolve technical questions.
• Complete customer onboarding and product education.
• Build long-term customer confidence through proactive support.
• Identify upsell opportunities that strengthen home protection.

Skills

Customer-focused communication

Technical aptitude

Smart home security knowledge

Driver's license

Willingness to learn

Education

High school diploma or equivalent

Job description

ADT Security Services is seeking a Smart Home Consultant to guide residential customers in designing and deploying a secure, integrated home system. You will perform hands-on installations alongside consultative sales, explain app features, and tailor solutions to each household’s needs.

The role emphasizes in-home engagement, product education, and ongoing support, with a pay structure featuring base hourly pay plus performance-based incentives.