In-Home Senior Enrollment Specialist

Mountain View Pace; Hazard (KY); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

9 Paid Holidays

PTO 3 weeks + 1 day/year

Free Life and AD&D Insurance

Health Savings Account

Flexible Spending Accounts

Short Term Disability Insurance

Group Life Insurance for Employee/Spou

Tuition Reimbursement and PaidTraining

Retirement Plan with company match

Mileage Reimbursement

Job summary

Mountain View Pace is expanding across Kentucky and seeking a compassionate Enrollment Specialist to guide seniors and families through the enrollment process. You will assess needs, coordinate documentation, and support participants through every step, working closely with the Interstate Team to ensure a smooth transition to Medicaid when needed.

Join a mission-driven team, with robust benefits, mentorship, and ongoing training to help you grow professionally while serving older adults in their

Qualifications

• Friendly, compassionate and comfortable working with seniors and families.
• Strong communication and relationship-building skills.
• Highly organized with strong follow-through.
• Able to manage multiple priorities and meet deadlines.
• Team-oriented and collaborative.
• Comfortable working independently in the community and in participants' homes.
• Committed to maintaining confidentiality and professionalism.

Responsibilities

• Meet with potential participants and families to explain the program and assess needs.
• Complete in-home and community-based assessments for prospective participants.
• Coordinate required evaluations, documentation, and intake steps.
• Attend intake appointments and support participants throughout enrollment.
• Complete intake and enrollment packets accurately and on time.
• Serve as the main point of contact for referrals and guide them through enrollment.
• Present referrals to the Interdisciplinary Team for review and ongoing collaboration.
• Maintain accurate records and communication updates in the CRM and EMR.
• Support a smooth transition to Medicaid processing and verification.
• Participate in team meetings, training, and quality improvement activities.
• Track weekly and monthly goals, enrollment progress, and KPIs.
• Identify barriers to enrollment and develop solutions.
• Support additional projects as assigned.

Skills

Friendly demeanor

Strong communication

Relationship building

Organized with follow-through

Multitasking

Team-oriented

Independent in the field

Confidentiality and professionalism

Education

Experience with seniors/elderly population

Medicare/Medicaid knowledge

Experience in enrollment outreach/sales/marketing

Job description

Mountain View Pace is expanding across Kentucky and seeking a compassionate Enrollment Specialist to guide seniors and families through the enrollment process. You will assess needs, coordinate documentation, and support participants through every step, working closely with the Interstate Team to ensure a smooth transition to Medicaid when needed.

Join a mission-driven team, with robust benefits, mentorship, and ongoing training to help you grow professionally while serving older adults in their