Enrollment Navigator for Senior Care Programs

Mountain View Pace; Ashland (KY); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Paid Holidays

PTO 3 weeks + 1 day

Life and AD&D Insurance

Health Savings Account

Flexible Spending Accounts

Short Term Disability

Voluntary Life Insurance (Employee & D

Tuition Reimbursement

Retirement Match

Mileage Reimbursement

Job summary

Mountain View PACE in Kentucky is seeking a compassionate Participant Enrollment Specialist to guide seniors and families through the enrollment process. You’ll build relationships, complete assessments, coordinate documentation, and support participants from initial contact to program enrollment.

This role emphasizes organization, teamwork, and clear communication as you work with participants, families, community partners, and the Interdisciplinary Team to ensure a smooth, respectful

Qualifications

• Experience working with frail or elderly populations is a plus but not required.
• Knowledge of Medicare and Medicaid regulations is helpful.
• Experience with community outreach, enrollment, sales, or marketing is a plus.

Responsibilities

• Meet with potential participants and families to explain the program and assess needs.
• Complete in-home and community-based assessments for prospective Participants.
• Coordinate required evaluations, documentation, and intake steps.
• Attend intake appointments and support Participants throughout the enrollment process.
• Complete intake and enrollment packets accurately and on time.
• Serve as the main point of contact for referrals and guide them through each stage of enrollment.
• Present referrals to the Interdisciplinary Team for review and ongoing collaboration.
• Maintain accurate records and communication updates in the CRM and EMR.
• Work closely with the Medicaid Enrollment Specialist to support a smooth transition to Medicaid processing and verification.
• Participate in team meetings, training, and quality improvement activities.
• Track weekly and monthly goals, enrollment progress, and key performance metrics.
• Help identify barriers to enrollment and work with the team to create solutions.
• Support additional projects and responsibilities as assigned.

Skills

People skills

Relationship-building

Organized

Time management

Empathy

Communication

Job description

Mountain View PACE in Kentucky is seeking a compassionate Participant Enrollment Specialist to guide seniors and families through the enrollment process. You’ll build relationships, complete assessments, coordinate documentation, and support participants from initial contact to program enrollment.

This role emphasizes organization, teamwork, and clear communication as you work with participants, families, community partners, and the Interdisciplinary Team to ensure a smooth, respectful