Participant Enrollment Specialist

Mountain View Pace; Ashland (KY); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Paid Holidays

PTO 3 weeks + 1 day

Life and AD&D Insurance

Health Savings Account

Flexible Spending Accounts

Short Term Disability

Voluntary Life Insurance (Employee & D

Tuition Reimbursement

Retirement Match

Mileage Reimbursement

Job summary

Mountain View PACE in Kentucky is seeking a compassionate Participant Enrollment Specialist to guide seniors and families through the enrollment process. You’ll build relationships, complete assessments, coordinate documentation, and support participants from initial contact to program enrollment.

This role emphasizes organization, teamwork, and clear communication as you work with participants, families, community partners, and the Interdisciplinary Team to ensure a smooth, respectful

Qualifications

• Experience working with frail or elderly populations is a plus but not required.
• Knowledge of Medicare and Medicaid regulations is helpful.
• Experience with community outreach, enrollment, sales, or marketing is a plus.

Responsibilities

• Meet with potential participants and families to explain the program and assess needs.
• Complete in-home and community-based assessments for prospective Participants.
• Coordinate required evaluations, documentation, and intake steps.
• Attend intake appointments and support Participants throughout the enrollment process.
• Complete intake and enrollment packets accurately and on time.
• Serve as the main point of contact for referrals and guide them through each stage of enrollment.
• Present referrals to the Interdisciplinary Team for review and ongoing collaboration.
• Maintain accurate records and communication updates in the CRM and EMR.
• Work closely with the Medicaid Enrollment Specialist to support a smooth transition to Medicaid processing and verification.
• Participate in team meetings, training, and quality improvement activities.
• Track weekly and monthly goals, enrollment progress, and key performance metrics.
• Help identify barriers to enrollment and work with the team to create solutions.
• Support additional projects and responsibilities as assigned.

Skills

People skills

Relationship-building

Organized

Time management

Empathy

Communication

Job description

Career Opportunities with Mountain View Pace

A Great Place To Work.

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Current job opportunities are posted here as they become available.

Mountain View PACE, part of the One Senior Care family, is growing across Kentucky. With locations already serving Pikeville and Corbin, we’re excited to expand into Ashland, Hazard, and Morehead, bringing compassionate, person-centered care to more older adults and creating meaningful opportunities to serve in these communities.

Do you enjoy helping people navigate important life decisions with care and confidence?
Are you someone who thrives in a people-focused, organized environment where follow-through and compassion matter?

If so, you may be the perfect fit for our One Senior Care family of businesses — including LIFE-NWPA, Mountain View PACE, and Buckeye PACE.

Job Summary:

As a Participant Enrollment Specialist, you’ll help guide seniors and their families through the first steps of joining our program. You’ll build relationships, complete assessments, coordinate documentation, and support each prospective participant through the enrollment process. This position is ideal for someone who is compassionate, organized, and enjoys helping others while managing multiple moving parts. You’ll work closely with participants, families, community partners, and our Interdisciplinary Team to ensure a smooth and supportive enrollment experience.

You’ll be part of a caring, mission-driven team where communication, teamwork, and participant support come first.

Schedule:

First shift, full-time hours. Specific work hours will be established in consultation with your supervisor.

• 9 Paid Holidays
• PTO starting at 3 weeks + 1 day per year (accrued from date of hire for full-time employees)
• Free Life and AD&D Insurance Plan
• Health Savings and Flexible Spending Accounts
• Short Term Disability Insurance
• Group Voluntary Term Life Insurance for Employee, Spouses, and Dependents
• Tuition Reimbursement and Paid Training Opportunities
• Retirement Plan with company annual match
• Mileage Reimbursement at annual IRS rate as applicable

Duties and Responsibilities:

• Meet with potential participants and families to explain the program and assess needs.
• Complete in-home and community-based assessments for prospective Participants.
• Coordinate required evaluations, documentation, and intake steps.
• Attend intake appointments and support Participants throughout the enrollment process.
• Complete intake and enrollment packets accurately and on time.
• Serve as the main point of contact for referrals and guide them through each stage of enrollment.
• Present referrals to the Interdisciplinary Team for review and ongoing collaboration.
• Maintain accurate records and communication updates in the CRM and EMR.
• Work closely with the Medicaid Enrollment Specialist to support a smooth transition to Medicaid processing and verification.
• Participate in team meetings, training, and quality improvement activities.
• Track weekly and monthly goals, enrollment progress, and key performance metrics.
• Help identify barriers to enrollment and work with the team to create solutions.
• Support additional projects and responsibilities as assigned.

Everyone’s journey is unique. Even if you haven’t done it all, your dedication to learning and helping others is what counts. With our training, mentorship, and career development programs, we’ll help you grow and succeed.

What Makes You a Great Fit:

• Friendly, compassionate, and comfortable working with seniors and families.
• Strong communication and relationship-building skills.
• Highly organized with strong follow-through.
• Able to manage multiple priorities and meet deadlines.
• Team-oriented and collaborative.
• Comfortable working independently in the community and in Participants’ homes.
• Committed to maintaining confidentiality and professionalism.

Education and Experience:

• Experience working with frail or elderly populations is a plus but not required.
• Knowledge of Medicare and Medicaid regulations is helpful.
• Experience with community outreach, enrollment, sales, or marketing is a plus.

Physical Requirements:

• Must be able to move intermittently throughout the workday.
• Must be able to sit, stand, bend, and move during working hours.
• Must be able to lift, carry, and support participants when needed.
• Must be able to manage frequent interruptions and changing priorities.

Join Us!

At One Senior Care, you’ll be part of a compassionate team that makes a tangible difference in seniors’ lives — working together to keep participants safe, healthy, connected, and at home.

One Senior Care is an Equal Opportunity Employer. Employment is contingent upon successful completion of required background checks, health and safety screenings, and any clearances required for healthcare programs.