In-Home Pet Aftercare Client Specialist

Thrive Pet Healthcare; Huntington Beach (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Medical/Dental/Vision offerings

401K with employer match

Career growth & advancement

Employer paid life insurance

Employer paid parental leave

Mental wellbeing programs

Diversity & inclusion

Job summary

Hearts and Halos in Gardena, CA is seeking a Client Service Representative - Aftercare to join our compassionate team. You will be the first point of contact for clients, handling scheduling, communications, and payments with empathy and professionalism as families arrange in-home euthanasia and memorial services.

Ideal candidates have excellent phone/email/text communication, strong computer skills, and the ability to multitask in a fast-paced environment while maintaining sensitivity to

Qualifications

• Excellent client service and communication skills
• Comfort with phone, email and text communications
• Proficient with computers and records management
• Ability to handle sensitive situations with empathy
• Strong attention to detail in scheduling and billing
• Team player who supports colleagues in a caregiving environment

Responsibilities

• Answer phones promptly and professionally
• Respond to emails and calls; relay messages to staff
• Schedule in-home euthanasia appointments
• Maintain accurate client records and communications in files
• Confirm client details (addresses, emails, phones)
• Explain fees for urns and memorial items
• Support staff with documentation and care coordination
• Create a compassionate, respectful environment for clients

Skills

Client communication

Phone etiquette

Email management

Text messaging

Computer literacy

Record keeping

Multitasking

Emotional resilience

Job description

Hearts and Halos in Gardena, CA is seeking a Client Service Representative - Aftercare to join our compassionate team. You will be the first point of contact for clients, handling scheduling, communications, and payments with empathy and professionalism as families arrange in-home euthanasia and memorial services.

Ideal candidates have excellent phone/email/text communication, strong computer skills, and the ability to multitask in a fast-paced environment while maintaining sensitivity to