Compassionate Client Care Specialist - Full-Time

Gateway Services Inc.; Long Beach (CA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental & Vision coverage

401(k) with employer matching

Paid vacation and holidays

Paid training and career development

Employee Assistance Program (EAP)

Health Savings Account

Flexible Spending Accounts

Pet Insurance

Employee Discount Marketplace

Job summary

Gateway Services is the leading pet aftercare provider in North America. This on-site Customer Care Specialist role at our Gateway Care Center in Los Angeles, CA, offers competitive hourly pay and a comprehensive benefits package.

You will assist veterinary clinics and pet families by phone, email, and in person, delivering empathetic, professional service. The role emphasizes accurate data entry, collaboration with Operations, and timely resolution of concerns to ensure a compassionate

Qualifications

• Previous customer service experience is preferred, but training will be provided to succeed.

Responsibilities

• Support veterinary clinics and pet parents by phone, email and in person.
• Answer questions with empathy and professionalism.
• Accurately enter service requests and special instructions.
• Coordinate closely with Operations to ensure every promise is fulfilled.
• Support pet parent viewings and order pickups when required.
• Resolve concerns promptly while maintaining customer confidence.
• Help create a compassionate experience for every family we serve.

Skills

Empathy

Communication

Attention to detail

Teamwork

Job description

Gateway Services is the leading pet aftercare provider in North America. This on-site Customer Care Specialist role at our Gateway Care Center in Los Angeles, CA, offers competitive hourly pay and a comprehensive benefits package.

You will assist veterinary clinics and pet families by phone, email, and in person, delivering empathetic, professional service. The role emphasizes accurate data entry, collaboration with Operations, and timely resolution of concerns to ensure a compassionate