Client Service Representative - Aftercare

Thrive Pet Healthcare; Huntington Beach (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Medical/Dental/Vision offerings

401K with employer match

Career growth & advancement

Employer paid life insurance

Employer paid parental leave

Mental wellbeing programs

Diversity & inclusion

Job summary

Hearts and Halos in Gardena, CA is seeking a Client Service Representative - Aftercare to join our compassionate team. You will be the first point of contact for clients, handling scheduling, communications, and payments with empathy and professionalism as families arrange in-home euthanasia and memorial services.

Ideal candidates have excellent phone/email/text communication, strong computer skills, and the ability to multitask in a fast-paced environment while maintaining sensitivity to

Qualifications

• Excellent client service and communication skills
• Comfort with phone, email and text communications
• Proficient with computers and records management
• Ability to handle sensitive situations with empathy
• Strong attention to detail in scheduling and billing
• Team player who supports colleagues in a caregiving environment

Responsibilities

• Answer phones promptly and professionally
• Respond to emails and calls; relay messages to staff
• Schedule in-home euthanasia appointments
• Maintain accurate client records and communications in files
• Confirm client details (addresses, emails, phones)
• Explain fees for urns and memorial items
• Support staff with documentation and care coordination
• Create a compassionate, respectful environment for clients

Skills

Client communication

Phone etiquette

Email management

Text messaging

Computer literacy

Record keeping

Multitasking

Emotional resilience

Job description

Description

Hearts and Halos is seeking an Client Service Representative - Aftercare to join our growing team.

Hearts and Halos isa facility that provides in home pet euthanasia, pet aquamation services and pet memorial products located in Gardena, CA. Our In Home Euthanasia Client Service Representative focuses on client service, communication, and scheduling appointments for clients to say goodbye to their loved ones at home.They are the first contact with the company and key to creating first and lasting impressions. The IHE CSR must have exceptional client service and communication skills, computer literacy, handle payment and financial issues, ability to multi-task, friendly attitude on the phone, and confidence to deal with stressful situations. IHE CSR communicate with clients by phone, text, and e-mail.

Starting Pay Rate: $20/hour

Schedule: Wednesday to Sunday

Client Relations Duties

• Answer phones promptly and professionally
• Receive and respond to emails and phone calls efficiently
• Take and deliver messages promptly to appropriate staff, attaching to medical records of patients so staff can properly document information
• Note in records the details discussed during client conversations including the date, time, key points of the discussion and any action required
• Check records for accurate client addresses, phone numbers and e-mails
• Schedule in home euthanasia appointments
• Maintain a clean and neat work space
• Foster collaborative relationships with other team members
• Create a trusting and sympathetic environment on the phone and in person for clients in all scenarios
• Know fees for urn and memento upgrades

Skills Required

• Ability to work in a fast-paced environment
• Computer literacy, keyboarding skills
• Understand veterinary terminology
• Exceptional customer service skills
• Keep accurate records, clerical work
• Support team members by being encouraging and accepting feedback through communication and staff development.
• Emotional stability for helping clients through difficult situations
• Situational awareness
• Self-starter, self-motivated

Physical Obligations

• Able to lift patients and carry equipment up to 25 pounds; ability to lift patients or carry equipment over 25 pounds with assistance
• Endure sitting, standing and walking on hard floor surfaces for extended periods
• Type accurate information for patient records into the computer
• Able to work in noisy work conditions with sounds from equipment
• Able to work with strong odors from animals, equipment and cleaning products
• Take safety precautions for exposure to toxins

Benefits

• Competitive pay
• Medical/Dental/Vision offerings
• 401K with employer match
• Career growth & advancement with a growing company ecosystem
• Employer paid life insurance
• Employer paid 8 weeks of parental leave
• Employer paid purr-rental leave (adoption of pet)
• Employer paid assistance programs to aid in mental wellbeing
• A drama free working culture
• And so much more!

At Thrive Pet Healthcare, we celebrate and embrace the uniqueness and diversity of all of our team members, pet parents, and pets. We strive to create a diverse, equitable, and inclusive culture where all team members belong and feel empowered.