Client Care Specialist | Customer Care and Family Support

Gateway Services Inc.; Los Angeles (CA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Industry-leading benefits

Medical, Dental & Vision coverage

401(k) with employer matching

Company-paid Life Insurance

Paid vacation and holidays

Paid training and career development

EAP

Gateway CarePath wellness program

Health Savings Account & Flexible SPAs

Pet Insurance

Employee Discount Marketplace

Career advancement opportunities

Job summary

Gateway Services is seeking a Customer Care Specialist to support veterinary clinics and pet parents by phone, email and in person at our West Coast Pet Memorial in Los Angeles, CA. The role offers full-time hours, Mon-Fri 8:30am-5pm, with an industry-leading benefits package and competitive hourly pay.

You will handle inquiries with empathy, enter service requests accurately, and coordinate with Operations to fulfill promises while delivering a compassionate experience for every family.

Qualifications

• Previous customer service experience is preferred, but we'll provide all the training you need to succeed.

Responsibilities

• Support veterinary clinics and pet parents by phone, email and in person.
• Answer questions with empathy and professionalism.
• Accurately enter service requests and special instructions.
• Coordinate closely with Operations to ensure every promise is fulfilled.
• Support pet parent viewings and order pickups when required.
• Resolve concerns promptly while maintaining customer confidence.
• Help create a compassionate experience for every family we serve.

Skills

Empathy

Customer service

Attention to detail

Teamwork

Job description

Location: West Coast Pet Memorial-Los Angeles, CA Compensation:$18-$20 per hour (DOE) Schedule:Full-Time; Mon-Fri 8:30am-5pm Benefits:Industry-Leading Benefits Package

Why Gateway?

You're joining North America's leading pet aftercare provider. We invest in our people through competitive pay, industry-leading benefits, paid training, career development and supportive leadership.

Unique to Gateway

Every Client Care Specialist has access to Gateway CarePath—our confidential emotional wellness program designed specifically to support employees working in pet aftercare.

What You'll Do

• Support veterinary clinics and pet parents by phone, email and in person.
• Answer questions with empathy and professionalism.
• Accurately enter service requests and special instructions.
• Coordinate closely with Operations to ensure every promise is fulfilled.
• Support pet parent viewings and order pickups when required.
• Resolve concerns promptly while maintaining customer confidence.
• Help create a compassionate experience for every family we serve.

Is This You?

• You enjoy helping people during important moments.
• You communicate with empathy and professionalism.
• You pay close attention to detail.
• You stay calm in emotionally sensitive situations.
• You enjoy working in a fast-paced environment.
• You work well as part of a team.
• You take pride in delivering exceptional customer service.

Previous customer service experience is preferred, but we'll provide all the training you need to succeed.

Working Environment

• On-site position within a Gateway Care Center.
• Frequent interaction with veterinary clinics and pet parents.
• Telephone, email and face-to-face customer service.
• Fast-paced work requiring organization and attention to detail.
• Collaboration with Operations to deliver exceptional service.

Benefits You'll Appreciate

We believe taking care of our Team Members is just as important as taking care of the families we serve.

• Competitive hourly pay
• Medical, Dental & Vision coverage
• 401(k) with employer matching contributions
• Company-paid Life Insurance
• Company-paid Long-Term Disability
• Paid vacation and company holidays
• Paid training and career development
• Employee Assistance Program (EAP)
• Gateway CarePath emotional wellness program
• Health Savings Account & Flexible Spending Accounts
• Pet Insurance
• Employee Discount Marketplace
• Career advancement opportunities

Ready to Make a Difference?

If you're looking for a career where compassion, professionalism and attention to detail truly matter, we'd love to hear from you.

Join Gateway Services and help provide exceptional care to veterinary partners, pet families and the pets entrusted to us.

Gateway Services is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all Team Members.

New employees joining Gateway Services will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, please visit www.e-verify.gov

Mon-Fri 8:30am-5pm
40hrs per week minimum