In‑Home Design & Sales Stylist

West Elm; Annapolis (MD); On-site; USD 23,419 - 28,929; Full time

Benefits offered by this job

Generous employee discount on Williams

401(k) plan

Wellness program

Paid vacations and holidays

Health, dental and vision insurance

Job summary

West Elm in Annapolis, MD, is seeking a Design Studio Specialist to inspire customers to express themselves at home. You will guide clients through one‑on‑one in‑store and in‑home consultations, culminating in sales at the cash wrap, and you will promote ongoing engagement with our Brand.

The role emphasizes strong product knowledge, relationship building, and a passion for design. A willingness to learn, open availability, and the ability to coordinate complex orders across channels are valued

Qualifications

• Strong communication, clienteling and customer follow‑up skills.
• Ability to complete and coordinate complex large orders within a variety of sales channels.
• Experience in working with the elements of design preferred.
• Proven ability to prioritize and handle multiple tasks simultaneously.
• 1–2 years of customer service and retail sales experience, specialty retail preferred but not required.

Responsibilities

• Utilize design expertise to assist clients in one‑on‑one consultations in the store and in‑home regarding the design of their living spaces to drive store sales
• Perform productive in‑home consultations including the ability to accurately measure and assess the client’s living space
• Create and present design plans based on client’s needs, style, preferences and living space
• Maintain knowledge of current sales and promotions in order to achieve and exceed established sales and productivity goals
• Use exemplary world‑class service standards to assist customers with special services including gift wrap, gift registry, locating merchandise, catalog/internet orders, special orders, back orders, charge sends, courier deliveries, and furniture orders
• Demonstrate superior product knowledge, including features and benefits of the entire design studio assortment

Skills

Customer service

Retail sales

Communication

Clienteling

Job description

West Elm in Annapolis, MD, is seeking a Design Studio Specialist to inspire customers to express themselves at home. You will guide clients through one‑on‑one in‑store and in‑home consultations, culminating in sales at the cash wrap, and you will promote ongoing engagement with our Brand.

The role emphasizes strong product knowledge, relationship building, and a passion for design. A willingness to learn, open availability, and the ability to coordinate complex orders across channels are valued