In-Home Design Consultant

Williams-Sonoma, Inc.; Florida; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Employee discount

401(k) plan

Wellness program

Job summary

Williams-Sonoma, Inc. is seeking a Design Studio Specialist to inspire customers in-store and in-home, guiding them from consultation to sale at the cash wrap. You'll promote ongoing engagement and keep customers connected with the Brand through exceptional, world-class service.

You will showcase design expertise, present thoughtful design plans, and leverage current promotions to meet or exceed sales and productivity goals while delivering a premium customer experience.

Qualifications

• Strong communication, clienteling and customer follow-up skills.
• Ability to complete and coordinate complex large orders within a variety of sales channels.
• Experience in working with the elements of design preferred
• Proven ability to prioritize and handle multiple tasks simultaneously
• 1-2 years of customer service and retail sales experience

Responsibilities

• Utilize design expertise to assist clients in one on one consultations in the store and in-home regarding the design of their living spaces to drive store sales
• Perform productive in-home consultations including the ability to accurately measure and assess the client's living space
• Create and present design plans based on client's needs, style, preferences and living space
• Maintain knowledge of current sales and promotions in order to achieve and exceed established sales and productivity goals
• Utilizing exemplary World class service standards assist customers with special services including: gift wrap, gift registry, locating merchandise, catalog/internet orders, special orders, back orders, charge sends, courier deliveries, and furniture orders
• Demonstrate superior product knowledge, including features and benefits of the entire design studio assortment

Skills

Customer service

Retail sales

Communication

Design sense

In-home consultations

Job description

Williams-Sonoma, Inc. is seeking a Design Studio Specialist to inspire customers in-store and in-home, guiding them from consultation to sale at the cash wrap. You'll promote ongoing engagement and keep customers connected with the Brand through exceptional, world-class service.

You will showcase design expertise, present thoughtful design plans, and leverage current promotions to meet or exceed sales and productivity goals while delivering a premium customer experience.