In-Home CaptionCall Installer & Trainer — Flexible Schedule

CaptionCall, LLC; Wilmington (DE); On-site; USD 21,000 - 34,000; Part time

Job summary

CaptionCall, LLC seeks a caring, customer service oriented Installer/Trainer to help people with hearing loss communicate. This part-time role involves training customers at their homes, troubleshooting CaptionCall phones, and promoting the service. The schedule is flexible, suitable for individuals who work independently and seek career growth.

Travel is limited (<25%), and candidates should have a high school diploma or GED, basic computer skills, and experience in sales or hearing health. The position emphasizes reliability and strong customer service.

Qualifications

• Basic computer knowledge required.
• Sales experience preferred.
• Experience in hearing health field preferred.
• Experience working with senior citizens preferred.

Responsibilities

• Install and troubleshoot CaptionCall phones
• Courteously train customers on how to use the phone and its features
• Promote the CaptionCall service
• Create lead generation activities and generate referrals
• Attend and participate in trade shows and other corporate events as assigned
• Guide other CaptionCall activities and make recommendations for expanding the breadth and reach of the business
• Recruit and refer potential Installer/Trainer candidates to aid and support local installations and events
• Complete service calls as assigned
• Accurately maintain customer records
• Complete required reports and submit invoices and feedback on customer interactions
• Retrieve and clean phones of former customers
• Maintain adequate inventory of equipment and supplies in order to service customers
• Adapt to new responsibilities as necessary
• Other duties as assigned

Skills

Basic computer knowledge

Sales experience

Experience in hearing health field

Experience working with senior citzens

Education

High School Diploma or GED

Job description

CaptionCall, LLC seeks a caring, customer service oriented Installer/Trainer to help people with hearing loss communicate. This part-time role involves training customers at their homes, troubleshooting CaptionCall phones, and promoting the service. The schedule is flexible, suitable for individuals who work independently and seek career growth.

Travel is limited (<25%), and candidates should have a high school diploma or GED, basic computer skills, and experience in sales or hearing health. The position emphasizes reliability and strong customer service.