In-Home Captioning Tech Trainer

Sorenson Communications, LLC; Monroe (LA); On-site; USD 17,000 - 25,000; Part time

Job summary

Sorenson Communications is seeking a part-time Installer/Trainer to help customers in their homes learn to use the CaptionCall phone. You will train customers, install devices, and support local events with a focus on accessibility for individuals with hearing loss.

The role involves in-home training, scheduling flexibility, and opportunities for advancement within CaptionCall. Travel is required, up to 25% of the time, with a strong emphasis on customer service and reliable, friendly support.

Qualifications

• Provide excellent customer service.
• Ability to communicate effectively in English (reading, writing, speaking, listening).
• Willingness to work evenings and weekends as needed.
• Must be able to drive and travel by air as needed.
• Ability to adapt to unique needs of individual customers.
• Be reliable, organized and punctual.

Responsibilities

• Install and troubleshoot CaptionCall phones.
• Courteously train customers on how to use the phone and its features.
• Promote the CaptionCall service.
• Create lead generation activities and generate referrals.
• Attend and participate in trade shows and other corporate events as assigned.
• Guide other CaptionCall activities and make recommendations for expanding the reach of the business.
• Recruit and refer potential Installer/Trainer candidates to aid and support local installations and events.
• Complete service calls as assigned.
• Accurately maintain customer records and submit invoices/feedback.
• Retrieve and clean phones of former customers and maintain inventory of equipment and supplies.

Skills

Customer service

Clear English communication

Evenings and weekends

Driving travel

Adaptability

Reliability and punctuality

Education

High School Diploma or GED

Job description

Sorenson Communications is seeking a part-time Installer/Trainer to help customers in their homes learn to use the CaptionCall phone. You will train customers, install devices, and support local events with a focus on accessibility for individuals with hearing loss.

The role involves in-home training, scheduling flexibility, and opportunities for advancement within CaptionCall. Travel is required, up to 25% of the time, with a strong emphasis on customer service and reliable, friendly support.