In-Home Broadband Installer & Service Tech

Comcast Corporation; Tennessee; On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Health benefits Day 1

Paid time off

Holidays paid by Company

Discounted cable services

Job summary

Comcast Corporation is seeking an entry-level broadband installer to handle residential installations, troubleshooting, and basic home-network setups. You will work in customers’ homes and neighborhoods, with training and safety requirements guiding progress toward advanced roles.

The role emphasizes reliability, safety, and strong communication to ensure a positive customer experience across varied schedules, including nights, weekends, and holidays.

Qualifications

• Entry-level position with installation and troubleshooting responsibilities.
• Requires completion of training and safety requirements.
• Ability to work in varying schedules including nights, weekends, holidays, and overtime.

Responsibilities

• Perform residential installations, service changes, and disconnects while following safe work practices and codes.
• Complete service calls by diagnosing and resolving issues from the network connection to customer equipment.
• Install and support basic home networks using coaxial cable, Ethernet, and Wi-Fi based on customer needs.
• Verify service quality using testing tools and adjust for reliable performance.
• Educate customers on products, services, equipment use, and setting expectations.
• Accurately document completed work and update customer accounts using digital tools.
• Maintain, clean, and stock vehicle, tools, and report safety concerns promptly.
• Operate ladders, meters, and light power tools safely and correctly.
• Drive a company vehicle safely and maintain a valid driver’s license.
• Complete required training, certifications, background checks, and licensing within defined timeframes.
• Communicate clearly with customers, supervisors, and coworkers.
• Meet or exceed established performance and safety standards.

Skills

Customer-Focused

Professional Etiquette

Technical Knowledge

Adaptability

Self Motivation

Resilience

Critical Thinking

Problem Solving

Communication

Education

High School Diploma / GED

Job description

Comcast Corporation is seeking an entry-level broadband installer to handle residential installations, troubleshooting, and basic home-network setups. You will work in customers’ homes and neighborhoods, with training and safety requirements guiding progress toward advanced roles.

The role emphasizes reliability, safety, and strong communication to ensure a positive customer experience across varied schedules, including nights, weekends, and holidays.