Home Broadband Install & Service Technician

Comcast Corporation; Mobile (AL); On-site; USD 24,000 - 35,000; Full time

Job summary

Comcast Corporation is seeking an entry-level broadband installation technician to perform residential installations, service changes, and troubleshooting in customers’ homes. You will complete field assessments and follow established procedures to meet safety and quality standards.

The role requires working with network connections, customer equipment, and home networks (coax, Ethernet, Wi-Fi) with on-site supervision gradually decreasing as you gain certifications and experience.

Qualifications

• Basic skills for residential installations and troubleshooting.

Responsibilities

• Perform residential installations, service changes, and disconnects while following safe work practices, company procedures, and applicable electrical and safety codes.
• Complete service calls by diagnosing and resolving issues from the network connection to customer equipment.
• Install and support basic home networks using coaxial cable, Ethernet, and Wi-Fi technology based on customer needs.
• Verify service quality using required testing tools and make adjustments to deliver reliable performance.
• Educate customers on products, services, equipment use, and setting appropriate expectations.

Skills

Adaptability

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Etiquette

Resilience

Self Motivation

Technical Knowledge

Job description

Comcast Corporation is seeking an entry-level broadband installation technician to perform residential installations, service changes, and troubleshooting in customers’ homes. You will complete field assessments and follow established procedures to meet safety and quality standards.

The role requires working with network connections, customer equipment, and home networks (coax, Ethernet, Wi-Fi) with on-site supervision gradually decreasing as you gain certifications and experience.