Home Broadband Installer & Service Technician

Comcast; Dallas (GA); On-site; USD 21,000 - 29,000; Full time

Job summary

Comcast is seeking an entry-level broadband installer to perform in-home installations, troubleshoot services, and ensure customer satisfaction. The role includes working in customers’ homes, with a focus on safety, reliability, and timely service delivery.

You will install and optimize home networks, educate customers on usage, and complete required training and certifications to advance. Schedule flexibility includes nights and weekends as needed.

Qualifications

• Customer-focused approach to field service tasks.
• Strong communication with customers and team.

Responsibilities

• Perform residential installations, service changes, and disconnects while following safety procedures.
• Diagnose and resolve issues from network to customer equipment.
• Install and support home networks using coaxial, Ethernet, and Wi‑Fi.
• Verify service quality with testing tools and adjust for reliability.
• Educate customers on products, services, and equipment usage.
• Document completed work and update customer accounts.

Skills

Customer-Focused

Professional Etiquette

Technical Knowledge

Adaptability

Self Motivation

Resilience

Communication

Critical Thinking

Education

High School Diploma / GED

Job description

Comcast is seeking an entry-level broadband installer to perform in-home installations, troubleshoot services, and ensure customer satisfaction. The role includes working in customers’ homes, with a focus on safety, reliability, and timely service delivery.

You will install and optimize home networks, educate customers on usage, and complete required training and certifications to advance. Schedule flexibility includes nights and weekends as needed.