In-Home Appliance Field Technician (Chandler, AZ)

Bsh-Home-Appliances; Chandler (AZ); Presencial; USD 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision insurance

Company vehicle

Tools provided

401(k) with match

Profit sharing

Paid vacation

Paid holidays

Descripción de la vacante

BSH Home Appliances Corporation in Chandler, AZ is seeking a skilled Home Appliance Service Technician to diagnose and repair gas and electric appliances in customers' homes. You will travel within the designated region, ensure first-time fixes, and deliver a positive service experience.

You should have 3–5 years of repair experience, a high school diploma, and strong diagnostic and communication skills. Company vehicle and tools provided; competitive pay and benefits.

Formación

• High School Diploma or GED Equivalent with 3-5 years’ experience with appliance repair.
• Organized with the ability to complete multiple service calls in a timely manner daily while providing high levels of customer service.
• Provide updates and progress to manager on service requests.
• Proficient in Microsoft Office, including Outlook
• Solid diagnostic, troubleshooting skills and proficient in basic math.
• Customer-first mindset and strong professional communication and written skills
• Ability to explain repairs to customers in a logical manner
• Must be a self-starter and ability to work independently with minimal supervision
• Ability to maintain a company provided vehicle.
• Valid driver’s license and acceptable driving record
• Ability to lift to 50 pounds or more.

Responsabilidades

• Travel to customers’ homes to diagnose and repair major gas and electric appliances (ovens, cooktops, refrigerators, etc.) to ensure the effective repair and first-time resolution of all in-home customer repairs within an agreed region.
• Troubleshoot and diagnose mechanical and electrical issues and rectify as required.
• Communicate clearly with customers and provide a positive service experience.
• Advise our customers on the correct operation of their products to enable them to utilize the appliances correctly.
• Offer helpful customer solutions by soft-selling products, such as accessories, service plans, maintenance plans, etc. Training will be provided.
• Maintain an up-to-date van stock of parts, in accordance with current van stock lists and to ensure parts are safeguarded from damage.
• Utilize B-apps (B-tooling, B-fixing, and B-informing) for paperwork and documentation.
• Ensure every job is completed with care, professionalism, and safety in mind.

Conocimientos

Customer service

Problem solving

Strong communication

Time management

Educación

High School Diploma or GED

Herramientas

Microsoft Office

Descripción del empleo

BSH Home Appliances Corporation in Chandler, AZ is seeking a skilled Home Appliance Service Technician to diagnose and repair gas and electric appliances in customers' homes. You will travel within the designated region, ensure first-time fixes, and deliver a positive service experience.

You should have 3–5 years of repair experience, a high school diploma, and strong diagnostic and communication skills. Company vehicle and tools provided; competitive pay and benefits.