In-Center Customer Service & Application Support Specialist

North End Teleservices; Omaha (NE); On-site; USD 21,000 - 28,000; Full time

Job summary

North End Teleservices, LLC is seeking an in-center Customer Service Representative to handle inbound calls, chat, and outbound outreach to assist customers with applications. You will use pre-scripted responses read verbatim to provide information and resolve issues accurately and efficiently.

Role requires high school diploma, 6 months of relevant experience, and excellent English communication. Strong typing (20 WPM) and proficiency with Windows PC tools are essential for success in this

Qualifications

• High School diploma or equivalent required.
• Minimum 6 months customer service/administrative/telemarketing experience required.
• Must be able to speak and read English clearly, professionally, and fluently.
• Must be able to type a minimum of 20 WPM.
• Experience working with a personal computer and the Windows operating system is required.
• The ability to effectively work within established key performance indicators/metrics is necessary.
• Must have demonstrated excellent interpersonal and leadership skills.
• Must be able to multi-task and stay organized while completing simultaneous tasks.

Responsibilities

• Utilize standard technology such as a telephone, e-mail, and web browser.
• Navigate to the appropriate pre-scripted responses which is required to be read verbatim to provide basic general and claims specific information.
• Follow established and documented policies and standard operating procedures, such as working within the various systems, timekeeping, documentation of your call from end to end and adhering to ethic and privacy rules.
• Assist callers with filling out their application and submitting it electronically to plan provider for processing.
• Complete basic call log, documentation, and related call details for each phone inquiries such as clicking radio buttons to confirm which scripts were read by the CSR during the call.
• Upon completion of training and with your current skillset, you will be able to perform the following types of duties.

Skills

System navigation

Customer communication

Contact center tech

Typing 20 WPM

Excel and Word

English proficiency

Professional etiquette

Education

High School diploma or equivalent

Tools

Windows OS

Job description

North End Teleservices, LLC is seeking an in-center Customer Service Representative to handle inbound calls, chat, and outbound outreach to assist customers with applications. You will use pre-scripted responses read verbatim to provide information and resolve issues accurately and efficiently.

Role requires high school diploma, 6 months of relevant experience, and excellent English communication. Strong typing (20 WPM) and proficiency with Windows PC tools are essential for success in this