Empathetic In-Center Customer Service Pro

North End Teleservices, LLC; Omaha (NE); On-site; USD 21,000 - 28,000; Full time

Job summary

North End Teleservices, Inc. is seeking a customer service representative to handle inbound calls, chat, and outbound outreach to assist customers with questions, applications, and issue resolution in an in-center environment.

The role emphasizes active listening, empathy, clear communication, and adherence to privacy and internal policies while navigating pre-scripted responses and basic system tools.

Qualifications

• High school diploma or equivalent required.
• Minimum 6 months of customer service or related experience.
• Must read and speak English clearly and professionally.
• Typing speed of at least 20 WPM.
• Experience with Windows OS and basic computer software.

Responsibilities

• Take inbound calls, chat, and outbound calls to assist customers.
• Provide accurate information and help complete applications.
• Follow pre-scripted responses and document calls end-to-end.
• Protect customer privacy and adhere to policies.
• Record call details and stay organized.

Skills

Typing 20 WPM

Active listening

Empathy

Interpersonal skills

Communication skills

Education

High School diploma or equivalent

Tools

Windows OS

Excel

Word

Job description

North End Teleservices, Inc. is seeking a customer service representative to handle inbound calls, chat, and outbound outreach to assist customers with questions, applications, and issue resolution in an in-center environment.

The role emphasizes active listening, empathy, clear communication, and adherence to privacy and internal policies while navigating pre-scripted responses and basic system tools.