In-Branch Teller & Financial Wellness Guide

KeyBank; Canton (OH); On-site; USD 25,000 - 32,000; Full time

Job summary

KeyBank is seeking a Teller in Canton, OH at 4428 West Tuscarawas Street, Canton 44708. The role emphasizes friendly, in-person client service, processing transactions, and resolving servicing issues to support financial wellness for our clients and businesses in the community.

You will balance cash, follow security procedures, and collaborate with teammates to ensure accurate, efficient service while maintaining knowledge of product guides, fees, and policies.

Qualifications

• High School Diploma or equivalent business experience (required).
• Experience in a client service role (required).
• Experienced in cash handling (required).
• General understanding of PC with Windows-based applications and calculator (required).

Responsibilities

• Provide excellent in-person client service by welcoming customers and assisting with account transactions and servicing needs.
• Identify and resolve client servicing issues, and escalate when needed.
• Listen for financial wellness opportunities and transition clients to a Banker.
• Balance cash drawers and follow cash handling and security procedures.
• Promote banking products and services and guide clients to appropriate resources.
• Participate in morning huddles and end-of-day debriefs.
• Adhere to policies, compliance, and risk controls.

Skills

Client service

Cash handling

Windows PC proficiency

Communication

Time management

Financial wellness guidance

Transaction processing

Attention to detail

Ethical conduct

Team collaboration

Education

High School Diploma

Job description

KeyBank is seeking a Teller in Canton, OH at 4428 West Tuscarawas Street, Canton 44708. The role emphasizes friendly, in-person client service, processing transactions, and resolving servicing issues to support financial wellness for our clients and businesses in the community.

You will balance cash, follow security procedures, and collaborate with teammates to ensure accurate, efficient service while maintaining knowledge of product guides, fees, and policies.