In-Branch Financial Concierge & Relationship Builder

Huntington National Bank; Kalkaska (MI); Hybrid; USD 35,000 - 55,000; Full time

Job summary

A leading financial institution in Michigan is seeking a Customer Experience Banker to enhance customer relationships through outstanding service and support. In this role, you will act as a Financial Concierge, helping customers meet their banking needs. Responsibilities include educating customers on products, resolving issues, and identifying opportunities for growth. Ideal candidates have strong customer service skills, ideally with experience in banking or retail. This position offers a supportive team environment focused on success and engagement.

Qualifications

• Minimum of 1 year customer service experience required.
• Experience in banking or retail sales preferred.
• Familiarity with cash handling and technology is beneficial.

Responsibilities

• Provide excellent customer service and resolve issues effectively.
• Educate customers on deposit products and services.
• Identify and grow customer relationships through sales processes.

Skills

Customer service

Sales acumen

Relationship management

Education

High School Diploma or GED

Bachelor's Degree

Tools

Online banking services

Job description

A leading financial institution in Michigan is seeking a Customer Experience Banker to enhance customer relationships through outstanding service and support. In this role, you will act as a Financial Concierge, helping customers meet their banking needs. Responsibilities include educating customers on products, resolving issues, and identifying opportunities for growth. Ideal candidates have strong customer service skills, ideally with experience in banking or retail. This position offers a supportive team environment focused on success and engagement.