Financial Concierge: In-Branch Customer Growth

Huntington National Bank; Kentwood (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

Huntington National Bank is seeking a Customer Experience Banker Non NMLS in the Kentwood, MI area. The role acts as a Financial Concierge for walk-in customers, focusing on retaining and growing consumer and business relationships by identifying goals and recommending deposit products and other services.

You will process customer transactions accurately, balance daily, and deliver exemplary service while collaborating with partners to educate customers about digital banking tools and cross-sell

Qualifications

• Minimum 1 year of customer service experience or military admin/contracting/related role; high school diploma or GED required.
• Customer-focused and able to identify financial needs and provide appropriate deposit and banking product guidance.
• Comfort with technology and ability to educate customers on digital banking options.

Responsibilities

• Provide excellent customer service and resolve issues.
• Educate customers on consumer deposit products and related services.
• Grow relationships through a disciplined sales process and referrals from customers and partners.
• Refer customers to other bank areas to deepen relationships and uphold risk/compliance policies.
• Balance daily transactions and ensure accuracy in end-of-day processing.

Skills

Customer service

Sales

Relationship management

Communication

Banking knowledge

Education

High School Diploma or GED

Bachelor's Degree

Tools

Mobile banking

Online banking

Job description

Huntington National Bank is seeking a Customer Experience Banker Non NMLS in the Kentwood, MI area. The role acts as a Financial Concierge for walk-in customers, focusing on retaining and growing consumer and business relationships by identifying goals and recommending deposit products and other services.

You will process customer transactions accurately, balance daily, and deliver exemplary service while collaborating with partners to educate customers about digital banking tools and cross-sell