Customer Experience Banker: Digital Sales & Service

M&T Bank; Towson (MD); On-site; USD 28,000 - 47,000; Full time

Job summary

M&T Bank in Towson, Maryland, is seeking a customer-focused Teller to support branch operations and deliver exceptional service. You will educate customers on Consumer and Business Banking solutions, drive digital engagement, and handle transactions with accuracy.

The role emphasizes sales opportunities, AML/KYC compliance, and collaboration with partners to fulfill customer needs while contributing to a welcoming, efficient branch environment.

Qualifications

• High school diploma or GED required.
• 1 year of proven retail sales or customer service experience.
• Strong verbal and interpersonal skills.
• Ability to work with varied customers.
• Proficiency with internet-based technology.

Responsibilities

• Educate customers on Consumer and Business Banking solutions.
• Engage customers and promote digital banking capabilities.
• Explain loan application criteria.
• Process and log customer transactions accurately.
• Maintain lobby management and greet customers.
• Refer banking products to partners as needed.
• Ensure AML/KYC compliance and monitor for issues.
• Support branch operations and problem resolution.

Skills

Customer service

Sales experience

Interpersonal skills

Verbal communication

Bilingual

Education

High school diploma or GED

Job description

M&T Bank in Towson, Maryland, is seeking a customer-focused Teller to support branch operations and deliver exceptional service. You will educate customers on Consumer and Business Banking solutions, drive digital engagement, and handle transactions with accuracy.

The role emphasizes sales opportunities, AML/KYC compliance, and collaboration with partners to fulfill customer needs while contributing to a welcoming, efficient branch environment.