In-Branch Customer Experience Associate

PNC; Gadsden (AL); Presencial; USD 34.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical & Prescription

Dental & Vision

Life Insurance

Disability Protection

401(k) with match

Dependent Care

Paid time off

Educational assistance

Wellness program

Descripción de la vacante

PNC is seeking a Client Experience Associate based in Gadsden, AL to deliver exceptional customer service and enhance customer financial wellbeing. The role emphasizes understanding customer needs, educating on banking options, and driving loyalty through proactive engagement within an in-office environment.

Responsibilities include processing customer interactions, identifying opportunities, and referring to branch staff while leveraging available technology to resolve issues and support the

Formación

• No university/college degree required, high school diploma or GED may be accepted.
• Related experience or product knowledge may be considered in lieu of a degree.
• Roles typically require <1 year of related experience.

Responsabilidades

• Delivers a unique customer experience to improve financial wellbeing and loyalty.
• Educates customers on alternatives for financial interactions and leverages technology and resources.
• Identifies banking opportunities during customer interactions and makes referrals to branch staff.
• Supports proactive sales conversations through a defined process including service-to-sales, teller interactions and lobby engagement.

Conocimientos

Customer Focused

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Educación

No Degree

Descripción del empleo

PNC is seeking a Client Experience Associate based in Gadsden, AL to deliver exceptional customer service and enhance customer financial wellbeing. The role emphasizes understanding customer needs, educating on banking options, and driving loyalty through proactive engagement within an in-office environment.

Responsibilities include processing customer interactions, identifying opportunities, and referring to branch staff while leveraging available technology to resolve issues and support the