Client Experience & Loyalty Advocate

PNC; Opelika (AL); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical and prescription coverage

401(k) with match

Paid holidays

Job summary

PNC Financial Services Group, Inc. in Opelika, Alabama is seeking a Client Experience Associate to deliver exceptional customer service, educate customers on financial options, and refer opportunities to the branch team.

Based in-office, you will engage customers in the lobby and leverage technology to enhance banking experiences. The role emphasizes loyalty-building, proactive sales conversations, and adherence to policies while supporting daily branch operations.

Qualifications

• No degree required; high school diploma or equivalent acceptable.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and loyalty.
• Processes a variety of customer interactions and educates customers on available alternatives.
• Identifies banking opportunities during customer interactions and makes appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and present PNC products to meet needs.

Skills

Customer Service

Customer Experience

Banking

Identifying Opportunities

Proactive Sales

Leveraging Technology

Branch Banking

Accountability

Job description

PNC Financial Services Group, Inc. in Opelika, Alabama is seeking a Client Experience Associate to deliver exceptional customer service, educate customers on financial options, and refer opportunities to the branch team.

Based in-office, you will engage customers in the lobby and leverage technology to enhance banking experiences. The role emphasizes loyalty-building, proactive sales conversations, and adherence to policies while supporting daily branch operations.