In-Branch Banking Specialist — Customer Service & Sales

WesBanco; Delphos (OH); On-site; USD 32,000 - 38,000; Full time

Job summary

WesBanco in Delphos, OH is seeking a Customer Service Representative to deliver outstanding service and process transactions in a full-time, in-office role. You will identify referral opportunities and help customers with account transactions while maintaining confidentiality and security procedures.

As the first point of contact for clients, you will balance cash drawer duties and stay compliant with bank policies.

Qualifications

• Excellent communication and interpersonal skills required.
• Ability to accurately process transactions and balance cash drawers.
• Familiarity with security procedures and compliance.
• Proactive in identifying referral opportunities to support banking center goals.
• Proficient in Microsoft Outlook and basic banking software.

Responsibilities

• Accepts and accurately processes all financial service transactions.
• Maintains CSR cash drawer and balances cash.
• Complies with security and audit procedures.
• Keeps employee and customer information confidential.
• Supports banking center by handling calls and assisting customers.
• Develops working knowledge of WesBanco products and services.
• Determines appropriate line of business for referrals and follows up.
• Performs duties to meet sales and service goals for the Banking Center.

Skills

Customer service

Cash handling

Security awareness

Referral opportunities

Education

High school diploma or GED

Job description

WesBanco in Delphos, OH is seeking a Customer Service Representative to deliver outstanding service and process transactions in a full-time, in-office role. You will identify referral opportunities and help customers with account transactions while maintaining confidentiality and security procedures.

As the first point of contact for clients, you will balance cash drawer duties and stay compliant with bank policies.