Banking CSR: Service, Transactions & Referrals

WesBanco Bank Inc.; Delphos (OH); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

WesBanco Bank Inc. in Delphos, OH is seeking a Customer Service Representative to provide outstanding banking support and accurately process transactions. You will be the first point of contact for customers and help identify sales opportunities while upholding bank policies.

The role requires balancing a cash drawer, learning banking software, and delivering friendly, knowledgeable service in a team environment. High school diploma or GED is required.

Qualifications

• High school diploma or GED required.
• Excellent customer service skills are essential.
• Ability to learn and navigate banking software and Outlook 365.

Responsibilities

• Accept and accurately process financial service transactions.
• Provide exceptional customer service as the first point of contact for clients.
• Identify referral opportunities and support sales goals.
• Balance cash drawer and follow cash handling procedures.
• Maintain confidentiality and security of customer information.

Skills

Excellent Customer Service

Identify referral opportunities

Perform Customer Transactions

Communication skills

Organization & multitasking

Education

High school diploma or GED

Tools

Microsoft Outlook 365

Banking software

Job description

WesBanco Bank Inc. in Delphos, OH is seeking a Customer Service Representative to provide outstanding banking support and accurately process transactions. You will be the first point of contact for customers and help identify sales opportunities while upholding bank policies.

The role requires balancing a cash drawer, learning banking software, and delivering friendly, knowledgeable service in a team environment. High school diploma or GED is required.