In-Branch Banking & Customer Growth Specialist

PNC Financial Services Group, Inc.; Silver Spring (MD); On-site; USD 50,000 - 83,000; Full time

Benefits offered by this job

Medical coverage

Dental and vision options

401(k) with PNC match

Job summary

PNC Financial Services Group, Inc. is seeking a Personal Banker in Washington DC to acquire and deepen the branch customer base through proactive sales and service activities.

You will manage the customer experience, collaborate with ecosystem partners, and drive revenue while ensuring risk controls and adherence to policies. This role emphasizes in-branch engagement, educating customers on digital tools, and delivering a differentiated experience.

Qualifications

• Associates or equivalent degree required; related experience may be considered.
• Typically 3+ years of experience in similar roles or product knowledge.
• Background checks required per CFPB regulations.

Responsibilities

• Acquire and deepen the branch customer base through proactive sales and service activities.
• Manage the customer experience by identifying opportunities to improve the customer's financial wellbeing.
• Collaborate with ecosystem partners to grow customer's share of wallet.
• Position PNC solutions to drive new revenue and customer loyalty.
• Drive proactive sales conversations through a defined sales process including outbound calling and lobby engagement.

Skills

Accountability

Banking

Customer Service

Sales

Customer Experience

Problem Solving

Identifying Opportunities

Education

Associates degree or equivalent

Tools

N/A

Job description

PNC Financial Services Group, Inc. is seeking a Personal Banker in Washington DC to acquire and deepen the branch customer base through proactive sales and service activities.

You will manage the customer experience, collaborate with ecosystem partners, and drive revenue while ensuring risk controls and adherence to policies. This role emphasizes in-branch engagement, educating customers on digital tools, and delivering a differentiated experience.