Banking Advisor & Customer Growth Specialist

PNC Financial Services Group, Inc.; Solomons (MD); On-site; USD 45,000 - 76,000; Full time

Benefits offered by this job

Health benefits

401(k) with match

Educational assistance

Paid time off

Job summary

PNC Financial Services Group, Inc. is seeking a branch-focused professional to acquire and deepen the customer base through proactive sales and service activities.

You will manage the customer experience, identify opportunities to improve financial wellbeing, and collaborate with ecosystem partners to grow the customer’s wallet share. You will deliver tailored PNC solutions to drive new revenue and customer loyalty, using internal processes, outbound calls, lobby engagement, and digital tools.

Qualifications

• Associates degree or equivalent with 3+ years in sales/banking.
• Experience in branch banking and customer engagement.
• Ability to meet sales targets and use technology to assist customers.

Responsibilities

• Acquire and deepen branch customer base through proactive sales and service.
• Manage customer experience and identify opportunities to improve financial wellbeing.
• Collaborate with ecosystem partners to grow customer share of wallet.
• Deliver PNC solutions to drive revenue and loyalty.
• Engage customers with lobby activities and outbound calls.
• Adhere to policies to manage risk and prevent loss.
• Participate in daily branch operations efficiently.

Skills

Accountability

Banking

Client Loyalty

Customer Experience (CX)

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales Competencies

Banking Products

Digital Awareness

Effective Communications

Managing Multiple Priories

Matrix Management

Problem Solving

Prospecting

Retail Lending

Selling

Understanding Customer Needs

Education

Associates or equivalent degree

Tools

CRM

Job description

PNC Financial Services Group, Inc. is seeking a branch-focused professional to acquire and deepen the customer base through proactive sales and service activities.

You will manage the customer experience, identify opportunities to improve financial wellbeing, and collaborate with ecosystem partners to grow the customer’s wallet share. You will deliver tailored PNC solutions to drive new revenue and customer loyalty, using internal processes, outbound calls, lobby engagement, and digital tools.