Personal Banker: Growth & Customer Experience Pro

PNC; Silver Spring (MD); On-site; USD 50,000 - 83,000; Full time

Benefits offered by this job

Medical coverage

Dental & vision

Life insurance

Disability protection

401(k) with match

Pension & stock purchase plans

Dependent care reimbursement

Educational assistance

Paid holidays

Job summary

PNC is seeking a Personal Banker to join our Retail Bank team in Silver Spring, Maryland. The role focuses on acquiring and deepening customer relationships, delivering proactive sales, and ensuring an exceptional customer experience within an in-office environment.

As part of the Retail Bank, you will utilize PNC solutions to meet customer needs, educate on digital tools, and maintain risk controls while contributing to daily branch operations and team goals.

Qualifications

• Associates degree or equivalent experience with 3+ years in banking.
• Strong customer service and relationship-building skills.
• Familiarity with banking products and sales process.

Responsibilities

• Acquire and deepen the branch customer base through proactive sales.
• Drive sales conversations using a defined sales process and lobby engagement.
• Create loyalty and grow share of wallet by positioning PNC solutions.
• Educate customers on managing financial transactions using technology and tools.
• Follow risk controls and participate in daily branch operations.

Skills

Accountability

Banking

Client Loyalty

Customer Experience (CX)

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

Associates or equivalent degree

Job description

PNC is seeking a Personal Banker to join our Retail Bank team in Silver Spring, Maryland. The role focuses on acquiring and deepening customer relationships, delivering proactive sales, and ensuring an exceptional customer experience within an in-office environment.

As part of the Retail Bank, you will utilize PNC solutions to meet customer needs, educate on digital tools, and maintain risk controls while contributing to daily branch operations and team goals.