Client Experience Advisor: Banking & Loyalty Growth

Talentify; Chesapeake (VA); On-site; USD 34,000 - 56,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) with company match

Pension and stock purchase plans

Paid holidays and vacation days

Job summary

PNC is seeking a Client Experience Associate based in Chesapeake, VA to deliver an exceptional in-person customer experience within the Retail Branch. You will engage customers, educate them on financial options, and identify opportunities to deepen relationships through personalized referrals and digital tools.

In-office role focused on service-to-sales, lobby engagement, and maintaining accurate branch operations while upholding risk controls.

Qualifications

• Customer-focused and capable of educating customers on options.
• Familiar with branch banking products and processes.
• Able to identify opportunities and refer customers to appropriate staff.

Responsibilities

• Delivers a unique customer experience to improve financial wellbeing and loyalty.
• Identifies opportunities through conversations and referrals to branch staff.
• Performs lobby engagement to connect customers with PNC products and digital tools.
• Applies product knowledge to resolve customer problems and support daily operations.

Skills

Customer-Focused

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Client Experience Associate based in Chesapeake, VA to deliver an exceptional in-person customer experience within the Retail Branch. You will engage customers, educate them on financial options, and identify opportunities to deepen relationships through personalized referrals and digital tools.

In-office role focused on service-to-sales, lobby engagement, and maintaining accurate branch operations while upholding risk controls.