Customer Banking Advisor: Sales, Service & Digital Banking

M&T Bank Corporation; Southampton Township (PA); On-site; USD 28,000 - 47,000; Full time

Job summary

M&T Bank Corporation is hiring a Teller to deliver branch customer experiences through sales, service, and digital engagement for Consumer and Business Banking clients. The role supports daily branch operations, handles appointments, and guides customers to appropriate banking solutions.

The position emphasizes empathetic service, product knowledge, and timely processing of transactions while upholding regulatory and internal controls. Some branches may require bilingual abilities.

Qualifications

• High school diploma or GED with at least 1 year in retail sales, call center, or customer service.
• Strong communication and interpersonal abilities are required.
• Ability to manage diverse customer interactions, including difficult conversations.

Responsibilities

• Educate customers and explain features of Consumer and Business Banking solutions.
• Engage customers and promote digital capabilities in interactions.
• Explain high-level loan decision criteria to customers.
• Complete servicing tasks for Consumer and Business Banking relationships.
• Follow sales process and provide customer-focused guidance.
• Reach out to customers to retain and expand relationships.
• Adhere to compliance and internal controls in operations.

Skills

Strong verbal communication

Strong interpersonal skills

Customer interaction (consumer to SMB)

Handle difficult conversations

Well-organized

Time management

Prioritization

Team environment under pressure

Internet user-level technology

Education

High school diploma or GED

1+ year related experience (retail/sales/customer service)

Bilingual based on branch needs

Job description

M&T Bank Corporation is hiring a Teller to deliver branch customer experiences through sales, service, and digital engagement for Consumer and Business Banking clients. The role supports daily branch operations, handles appointments, and guides customers to appropriate banking solutions.

The position emphasizes empathetic service, product knowledge, and timely processing of transactions while upholding regulatory and internal controls. Some branches may require bilingual abilities.