Impound Recovery Specialist

Avis Budget Group, Inc.; Virginia Beach (VA); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life and Disb

401(k) Retirement Plan with company-m

Full training to learn the business

Employee discounts on Avis/Budget cars

Employee Assistance Program

Job summary

Avis Budget Group is seeking a Loss Prevention Impound Associate in Virginia Beach to manage impounded vehicles, coordinate recovery, and recoup related expenses. You will liaise with law enforcement, impound vendors, and field operations to ensure timely actions.

Responsibilities include researching impound data, processing holds, coordinating documentation, and supporting cross-functional Loss Prevention tasks. Must have a college degree or equivalent and 3+ years in related field.

Qualifications

• College Degree or equivalent work experience.
• 3 years car rental security/loss prevention experience preferred but not required.
• Strong customer service and research skills with attention to detail.
• 4–5 years in business, customer service or collections experience.
• Ability to manage multiple tasks during fluctuating volumes.
• Analytical, researching, evaluating, and troubleshooting abilities; self-starter and organized.

Responsibilities

• Research, analyze, and upload impound information into systems with high accuracy.
• Evaluate, obtain, and provide documentation to expedite vehicle recovery from impound lots.
• Process & place impounded vehicles on/off impound alert hold.
• Research and respond to inquiries from vendors in a timely manner.
• Contact law enforcement agencies regarding holds and provide updates to security teams.
• Review and close rental contracts related to impound events and ensure all charges are recovered.
• Process impound lien mail notifications and enter data into appropriate systems.
• Participate in cross-training within Loss Prevention and support other functions as needed.

Skills

Customer service

Research

Attention to detail

Multitasking

Education

College Degree or equivalent

Tools

MS Office

Wizard systems

Job description

Avis Budget Group is seeking a Loss Prevention Impound Associate in Virginia Beach to manage impounded vehicles, coordinate recovery, and recoup related expenses. You will liaise with law enforcement, impound vendors, and field operations to ensure timely actions.

Responsibilities include researching impound data, processing holds, coordinating documentation, and supporting cross-functional Loss Prevention tasks. Must have a college degree or equivalent and 3+ years in related field.