Impounds Associate- Office Support- Loss Prevention

United States 1 AB Car Rental Services; Virginia Beach (VA); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with company match

Employee discounts on Avis/Budget cars

Employee Assistance Program

Job summary

Avis Budget Group in Virginia Beach is seeking a Loss Prevention Impound Associate to research, analyze, and manage impounded company vehicles within ABG. You will liaise with law enforcement, vendors, and field ops to ensure timely recovery and full recoupment of impound expenses.

Responsibilities include processing impound holds, handling inquiries, analyzing reports, and updating systems to reflect accurate impound charges.

Qualifications

• College degree or equivalent work experience.
• 3 years car rental security loss prevention experience preferred.
• 4–5 years business, customer service or collections experience.
• Strong customer service and research skills with attention to detail.
• Ability to manage multiple tasks in fluctuating volumes.
• Proficient with MS Office and data tools; able to learn new systems.

Responsibilities

• Research, analyze, and upload impound information into systems with accuracy.
• Evaluate and provide documents to recover impounded vehicles.
• Process impound alert holds and releases as needed.
• Respond to vendor inquiries promptly.
• Coordinate with law enforcement and field operations for updates.
• Review reports and close rental contracts related to impounds.
• Handle impound lien mail notifications in the systems.
• Cross-train within Loss Prevention and support other functions.

Skills

Customer service

Attention to detail

Research abilities

Analytical thinking

Multitasking

Effective communication

Education

College degree or equivalent

Tools

MS Office

Wizard systems

Job description

Driven to be the BestPeople. Performance. Purpose.At Avis Budget Group, we're driven to be the best vehicle rental company in the world, together. Our 25,000 employees raise the bar every day, bringing different perspectives, taking ownership, and leading with integrity. We're defining the future of mobility with safe, sustainable solutions that move people, businesses, and communities forward.

The Loss Prevention Impound Associate is responsible for researching, analyzing, and managing all activities related to impounded company vehicles across ABG Division. This role ensures timely recovery, accurate documentation, and full financial recoupment of impound-related expenses. The specialist serves as a key liaison between law enforcement agencies, impound vendors, field operations, and internal departments, while also supporting broader Loss Prevention functions as needed.

What You'll Do:

• Research, analyze, and upload impound information into the Compass Workforce Management System and Allstate Omni portal with a high degree of accuracy
• Evaluate, obtain, and provide all required documentation to expedite the recovery of vehicles from impound lots.
• Process & place impounded vehicles on and off impound alert hold
• Researching & responding to inquiries from our vendor(s) in a timely manner
• Contact law enforcement agencies regarding Police holds and provide updates to area security managers and field operations.
• Review and work various exception reports
• Analyze and close rental contracts associated with impound events, ensuring all related charges are accurately applied and recovered
• Process incoming impound lien mail notifications and ensure timely entry into the appropriate systems
• Participate in cross-training within the Loss Prevention department and support additional functions as operational needs arise.

undefined Perks You'll Get:

• Access to Medical, Dental, Vision, Life and Disability insurance
• Eligible to elect other voluntary benefits including: Group Legal, Identity Theft, Accident Insurance, FSA, additional life insurance coverages 401(k) Retirement Plan with company matched contributions
• Full training to learn the business and enhance professional skills
• Employee discounts, including discounted prices on the purchase of Avis/Budget cars
• Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more

What We're Looking For:

• College Degree or equivalent work experience.
• 3 years car rental security loss prevention experience is preferred but not required.
• Strong customer service and research skills. Strong attention to detail. 4-5 years business, customer service or collections experience.
• Ability to manage multiple tasks during constantly fluctuating volumes.
• Analytical, researching, evaluating, and troubleshooting abilitiesA self-starter attitude and ability to prioritize daily workflow.
• Must be detailed oriented, organized and the ability to communicate effectively with internal and external entities.
• Solid PC skills including knowledge of MS Office (Word, Excel, Access, Teams), Wizard systems. With the ability to learn new systems, expertise not required but must be comfortable using technology and data tools.

Who We Are:

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we're moving the future of transportation forward with our innovative, customer-focused solutions. Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards. We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.

The hourly starting salary for this position is $20.53 hourly. This position is also eligible for up to 5% bonus opportunities. [long-term incentive compensation awards].

Virginia BeachVirginiaUnited States of America

Avis Budget Group is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law.