Impounds Associate- Office Support- Loss Prevention

Avis Budget Group, Inc.; Virginia Beach (VA); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life and Disb

401(k) Retirement Plan with company-m

Full training to learn the business

Employee discounts on Avis/Budget cars

Employee Assistance Program

Job summary

Avis Budget Group is seeking a Loss Prevention Impound Associate in Virginia Beach to manage impounded vehicles, coordinate recovery, and recoup related expenses. You will liaise with law enforcement, impound vendors, and field operations to ensure timely actions.

Responsibilities include researching impound data, processing holds, coordinating documentation, and supporting cross-functional Loss Prevention tasks. Must have a college degree or equivalent and 3+ years in related field.

Qualifications

• College Degree or equivalent work experience.
• 3 years car rental security/loss prevention experience preferred but not required.
• Strong customer service and research skills with attention to detail.
• 4–5 years in business, customer service or collections experience.
• Ability to manage multiple tasks during fluctuating volumes.
• Analytical, researching, evaluating, and troubleshooting abilities; self-starter and organized.

Responsibilities

• Research, analyze, and upload impound information into systems with high accuracy.
• Evaluate, obtain, and provide documentation to expedite vehicle recovery from impound lots.
• Process & place impounded vehicles on/off impound alert hold.
• Research and respond to inquiries from vendors in a timely manner.
• Contact law enforcement agencies regarding holds and provide updates to security teams.
• Review and close rental contracts related to impound events and ensure all charges are recovered.
• Process impound lien mail notifications and enter data into appropriate systems.
• Participate in cross-training within Loss Prevention and support other functions as needed.

Skills

Customer service

Research

Attention to detail

Multitasking

Education

College Degree or equivalent

Tools

MS Office

Wizard systems

Job description

Driven to be the Best

People. Performance. Purpose.

At Avis Budget Group, we’re driven to be the best vehicle rental company in the world, together. Our 25,000 employees raise the bar every day, bringing different perspectives, taking ownership, and leading with integrity. We’re defining the future of mobility with safe, sustainable solutions that move people, businesses, and communities forward.

The Loss Prevention Impound Associate is responsible for researching, analyzing, and managing all activities related to impounded company vehicles across ABG Division. This role ensures timely recovery, accurate documentation, and full financial recoupment of impound-related expenses. The specialist serves as a key liaison between law enforcement agencies, impound vendors, field operations, and internal departments, while also supporting broader Loss Prevention functions as needed.

What You’ll Do:

• Research, analyze, and upload impound information into the Compass Workforce Management System and Allstate Omni portal with a high degree of accuracy
• Evaluate, obtain, and provide all required documentation to expedite the recovery of vehicles from impound lots.

• Process & place impounded vehicles on and off impound alert hold
• Researching & responding to inquiries from our vendor(s) in a timely manner

• Contact law enforcement agencies regarding Police holds and provide updates to area security managers and field operations.
• Review and work various exception reports
• Analyze and close rental contracts associated with impound events, ensuring all related charges are accurately applied and recovered
• Process incoming impound lien mail notifications and ensure timely entry into the appropriate systems
• Participate in cross-training within the Loss Prevention department and support additional functions as operational needs arise.

Perks You’ll Get:

• Access to Medical, Dental, Vision, Life and Disability insurance
• Eligible to elect other voluntary benefits including: Group Legal, Identity Theft, Accident Insurance, FSA, additional life insurance coverages
• 401(k) Retirement Plan with company matched contributions
• Full training to learn the business and enhance professional skills
• Employee discounts, including discounted prices on the purchase of Avis/Budget cars
• Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more

What We're Looking For:

• College Degree or equivalent work experience.
• 3 years car rentalsecurity loss prevention experience is preferred but not required.
• Strong customer service and research skills. Strong attention to detail. 4-5 years business, customer service or collections experience.
• Ability to manage multiple tasks during constantly fluctuating volumes.
• Analytical, researching, evaluating, and troubleshooting abilitiesA self-starter attitude and ability to prioritize daily workflow.
• Must be detailed oriented, organized and the ability to communicate effectively with internal and external entities.
• Solid PC skills including knowledge of MS Office (Word, Excel, Access, Teams), Wizard systems. With the ability to learn new systems, expertise not required but must be comfortable using technology and data tools.

The hourly starting salary for this position is$20.53 hourly. This position is also eligible for up to 5% bonus opportunities. [long-term incentive compensation awards].

Who We Are:

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions.Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.

Avis Budget Group is an Equal Opportunity Employer – Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law.

This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group.

Virginia BeachVirginiaUnited States of America